Terms & Conditions

01

Provider and scope

Cusco Luxury Suites is operated by Erick Salas Palomino, RUC 10406861291, at Av. Luis Vallejos Santoni 476, Santiago, Cusco, Peru. These terms apply to accommodation booked directly through our website, email or WhatsApp.

02

Quotation and booking confirmation

• A request, quotation or WhatsApp conversation does not by itself confirm a booking.
• The booking is confirmed only after Cusco Luxury Suites verifies the required payment and sends written confirmation.
• Availability and the quoted rate are not guaranteed until confirmation.

03

Prices, currency and receipts

• Quotations are shown in United States dollars (USD), including the items expressly stated in the quotation.
• Payment may be accepted in Peruvian soles when agreed. The applicable exchange rate and exact amount will be communicated before each payment.
• A sales receipt (boleta de venta) is issued in accordance with Peruvian tax regulations.

04

Payment terms

• For bookings made more than 7 days before arrival: 50% is required to confirm and the remaining 50% must be paid no later than 7 days before check-in.
• For bookings made 7 days or less before arrival: 100% is required to confirm.
• Accepted methods are bank transfer, credit card and Yape. Fees charged by banks, card processors or other intermediaries are borne by the guest.
• Failure to pay the balance on time may result in cancellation under the applicable cancellation policy.

05

Cancellation and refunds

Refunds are processed through the original or an agreed payment method. Processing times and intermediary fees may depend on the financial provider. Where required, the corresponding tax document will be adjusted.

06

Changes of dates

• 14 days or more before arrival: one change without penalty, subject to availability.
• From 7 to under 14 days: subject to availability and prior approval.
• Less than 7 days: date changes are not permitted and the cancellation policy applies.
• If the new rate is higher, the guest pays the difference. A modified booking retains the original cancellation conditions.

07

Check-in and check-out

• Check-in: from 3:00 p.m. (Cusco time).
• Check-out: by 11:00 a.m. (Cusco time).
• Early check-in or late check-out requires prior authorization and is subject to availability.

08

Guests, occupancy and visitors

All guests must be registered and provide a valid national ID or passport before entry. Unauthorized visitors and occupancy above the suite limit are not permitted.

• INTI SUITE: maximum 3 guests
• AYLLU SUITE: maximum 5 guests
• KILLA SUITE: maximum 3 guests
• SUMAQ SUITE: maximum 3 guests

An additional registered guest within the maximum capacity is charged USD 20 per night. Minors remain under the responsibility of their accompanying adult.

09

Security deposit and damage

• INTI, KILLA and SUMAQ SUITE: S/ 300
• AYLLU SUITE: S/ 500

The deposit is returned within 48 hours after check-out, following inspection. Deductions may be made for verifiable damage, missing items or extraordinary cleaning and will be communicated with supporting information. Costs exceeding the deposit may be claimed from the responsible guest.

10

House rules

• Quiet hours are from 10:00 p.m. to 7:00 a.m.
• Smoking inside the apartments is prohibited.
• Parties and events are prohibited.
• Pets require prior written authorization.
• Illegal, unsafe or disturbing activities are prohibited.
• Lost keys or access devices are charged at their actual replacement cost.

11

Complimentary luggage storage

Luggage storage is a complimentary service offered before check-in or after check-out. It must be requested and arranged with Cusco Luxury Suites in advance and is subject to operational availability.

12

Maintenance and service interruptions

Guests must report faults or incidents promptly. Cusco Luxury Suites may coordinate access for repairs; in an emergency, access may occur without prior coordination when necessary to protect people or property. For interruptions involving water, electricity, internet, the elevator or other services, reasonable measures and a case-by-case solution will be offered, considering whether the cause is external or beyond our control. Nothing in this clause limits rights granted by applicable law.

13

Lost property

Items found after check-out are kept for 30 days. When the owner can be identified, we will attempt to contact them. Shipping must be coordinated and all packing, shipping, insurance and related costs are borne by the guest. Perishable or hazardous items may be discarded immediately. After 30 days without instructions, items may be donated or disposed of responsibly.

14

Bookings through third-party platforms

Bookings made through Airbnb, Booking.com or another platform are governed by that platform's applicable terms, payments and cancellation policy. Changes and refunds must be processed through the platform. If a platform rule conflicts with these direct-booking terms, the platform rule prevails for that booking.

15

Complaints and customer service

Questions may be sent to reservas@cuscoluxurysuites.com or WhatsApp during service hours. Complaints and claims may be submitted through the virtual Complaints Book available on this website and will be answered within a maximum of 15 business days, without extension and without requiring payment. This does not prevent the consumer from using Indecopi or any other legally available channel.

16

Privacy

Personal data provided for enquiries, reservations and stays is handled for service and legal compliance purposes. Privacy questions and requests may be sent to reservas@cuscoluxurysuites.com. Please review our detailed Privacy Policy.

17

Applicable law

These terms are governed by the laws of Peru. Any disagreement will first be addressed in good faith through direct communication, without limiting the consumer's right to use the competent administrative or judicial authorities.